Frequently Asked Questions
Everything you need to know about your Pelagic shopping experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping and handling fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Pelagic, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2025.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your package in real-time.